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Shipping & Returns

SHIPPING

  • Due to carrier delays, please allow 4-5 business days for processing and 1-5 days for delivery. However, in extreme cold weather conditions some addresses may not be reachable as most delivery companies do not provide temperature control services. If this affects your order, we will issue a refund in each case and advise you of a local partner CleanCo retailer for ease of purchase.
  • We deliver to most locations across the United States. Please allow 4-5 business days for us to process your order and 1-5 days for delivery dependent on location. You will receive another notification when your order has shipped.
  • We provide three shipping options for you to choose from including:
    • Standard shipping (3-5 days)
    • Expedited 2-day shipping
    • Priority next-day shipping
  • Shipping charges will be calculated and displayed at checkout.
  • CleanCo is a non-alcoholic spirit, which makes it susceptible to freezing in extreme cold weather. As a result, shipping lead times to some locations may be longer than usual during winter months (December – March).
  • Successfully placed orders will receive an email confirmation with order details. If you do not receive an email order confirmation, please check your spam or junk folder, or contact us for confirmation.
  • If you need any assistance with your order, please contact us at hello@drinkclean.com
  • We will not be able to make changes to your order after it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address provided at time of checkout.
  • We are not responsible for shipping carrier delays.

RETURNS

If you are not entirely satisfied with your purchase, we’re here to help. Our Returns and Exchange policy is 30 days. We are only able to refund or exchange goods if they are faulty or damaged, and within this time period.

Refunds and replacements can only be issued if:

  • the goods are damaged or defective
  • the goods were purchased directly through drinkclean.com
  • the goods are returned within a 30 day period from receipt

We are unable to refund bottles that have been opened or purchased via third party sellers.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. Please take extra precautions if attempting to return bottles during the winter as we are not responsible for bottle breakages that occur whilst in transit to us.

If your circumstances align with our Returns Policy, please email hello@drinkclean.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds will be granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at hello@drinkclean.com.

EXCHANGES

We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.

Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. Please take extra precautions during the winter months.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you need to exchange your item for a replacement, please send us an email at hello@drinkclean.com with the subject line EXCHANGE.

GIFT RETURNS

If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift.

QUESTIONS/FEEDBACK?

For any other queries, please see our FAQs or contact us directly at hello@drinkclean.com.

The Team is available Monday-Friday 9:00 a.m. - 4:30 p.m. and will respond to inquiries as soon as possible.